Support is not the nicest of words is it! “Click here if you are an invalid that need help walking..”. Typically the support is a separate page or even website that you go to. That makes sense if you need help with something that isn’t happening on the web and doesn’t have a web page of it’s own. Usually that isn’t the case. If you want to contact a company about the lawnmower you bought, they will have a web page for that lawnmower. Getting advice about it should be on that page.
I assume that your support page looks something like this..
Hopefully you can ask any question you have and get it resolved. Chances are you went to the page with a real issue, and you need a solution. If you can’t find one you will leave frustrated. What you really want is have a conversation to clearly describe the issue and narrow down the solution candidates.
Typically however if you cannot find an existing answer you will have to re-type the problem as a message to support. This would work much better as a conversation where support can jump in when no standard answer seems to match.